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General
We accept orders by telephone, email, fax, or mail, as well as from our website. Our customer service representatives are anxious to provide you with sales and technical service. Click here for our contact information.

Credit terms
You may pay for your order using Visa, MasterCard or American Express, or we can invoice you with terms of Net 30 Days subject to credit approval.  If you elect Net 30 day terms, the credit review process may delay your shipment as much as three days.  We will email you a receipt or an invoice, depending on your selection.

No minimum order
There is no minimum dollar amount for orders placed with CHEMetrics.

Online vs. catalog orders
Most pricing is the same for online and catalog orders except for special promotions. Shipping and handling costs are different for online orders than for catalog orders. See the Shipping and handling fees section for details.

Sales tax
Shipments to Virginia customers are subject to Virginia sales tax except for customers who have provided us with a copy of a tax exemption certificate. If your orders should be exempt from Virginia sales tax, please provide us with a copy of your sales tax exemption certificate and include a reference to your email address so that we may update your customer profile.

Promotional discounts
If you have received a special promotional discount offer, enter the code on the first ordering page. You will receive the special discount or the normal quantity discount for your order, whichever is greater.

Quantity discounts
The following discounts are automatically applied to your order. These discounts are calculated on each line item. Products may not be combined to qualify for additional discount.

Test Kits, refills and components not described in other tables*:

  • 50 - 99 units 10%
  • 100 - 199 units 15%
  • 200 + units 20%

V-2000/V-3000 Series photometers and SAM photometric kits:

  • 5 - 9 units 5%
  • 10 - 19 units 10%
  • 20 + units 15%

COD 25-packs:

  • 1 - 4 units $31.56
  • 5 - 9 units $30.05
  • 10 - 19 units $27.65
  • 20 + units $26.10

COD 98-packs:

  • 1 - 9 units $104.32
  • 10 + $93.55

COD 150-packs:

  • 1 - 9 packs $156.47
  • 10 + packs $140.15

* Quantity discounts are not available for the following products:

  • - A-0201 Digestor
  • - I-1000 pH Tester
  • - I-1400 Tester
  • - ULR CHEMets® products

Substantially higher discounts are available for large quantity orders. Contact the Marketing Department for details.

Returning merchandise
CHEMetrics generally accepts returns of resellable merchandise for credit when such merchandise is returned within 60 days. Products with a shelf-life of less than 1 year may need to be returned within 30 days to be considered "resellable" and receive credit. Customers who wish to return merchandise should call CHEMetrics in advance to obtain authorization. Restocking fees of 20% may be imposed except on instruments returned within 30 days of purchase. Additional fees may be imposed for special handling.

Billing adjustments
To inquire about your invoice or request an adjustment, please contact a customer service representative at 800.356.3072 or info@chemetrics.com.